Shipping Policy

Orders over 151 lbs will be shipped via LTL truck freight ground service unless otherwise specified. Your order will be palletized. It is the customers responsibility to unload the pallet and dispose of the packaging materials which includes the pallet. For large or multiple items this may require a forklift or special handling. Shipping prices are standard pricing and does NOT include special services such as delivery notifications, delivery assistance, lift gate and insurance or inside delivery. It is up to the customer to inspect the package before accepting the delivery. Please inspect your purchase as soon as you receive it (while the delivery driver is still present) if there is any damage, do not accept the shipment. If purchased, this is the only way that shipping insurance will cover the damaged item. Please contact us with any shipping concerns at 404-518-7688 from 9am – 5pm EST. We will be able to provide you with the best rates available knowing your shipping requirements. You can check out and specify NO SHIPPING and contact us for special shipping instructions.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. All of our shipments are traceable.

 

Return Policy

Your item must be in its original unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of your purchase. The original shipping cost cannot be refunded. Please return item using a traceable shipping method, insured for the purchase price of the item.

1. Please email contact@baldwindesignworks.com to request a refund or call us at 404-518-7688

2. Mail your returned item to:
     Baldwin Design Works, LTD
     Returns Department Tracking #
      6110 Cedar Crest Rd. 

      Suite 350 PMB 238
      Acworth, GA 30101
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened or damaged in transit.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card )
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

      
Baldwin Design Works, LTD     

    6110 Cedar Crest Rd.
    Suite 350 PMB 238

    Acworth, Ga 30101 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.